General Terms and Conditions

Table of Contents

1.1 Introduction
1.2 Legal Basis of the Contract
1.3 Company Information
1.4 Platform Services
2.1 Content of the Registration Service
2.2 Ordering the Service
2.3 Service Fee and Payment
2.4 Intermediated Services and Place of Performance
3.1 Service Fulfillment
3.2 Financial Certificate
3.3 Access to Invoice and Receipt
4.1 Comfortia
4.2 Auxil
5.1 Responsibilities of the Customer
5.2 Disputing an Order, Complaint
6.1 Right of Withdrawal
6.2 Contact
6.3 Unfair Pressure
7.1 Responsibilities of the Operator
7.2 Miscellaneous Provisions

1.1 Introduction

The scope of these General Terms and Conditions covers all domain names (URL addresses) providing the official accessibility of the website (an independent international registration portal), including mobile applications, subdomains related to the system, as well as associated network services and interfaces.

Applicable Legislation: Directive 2011/83/EU of the European Parliament and of the Council (on consumer rights) and Directive 2000/31/EC (on electronic commerce), along with related national laws.

1.2 Legal Basis of the Contract

The customer (buyer, visitor, user) is obliged to familiarize themselves with and acknowledge this document when ordering a vehicle registration service on this portal.
Finalizing the order by payment constitutes acceptance of these General Terms and Conditions (GTC).

During the main steps of the purchase, the customer encounters checkboxes containing the most important information in a concise manner, and providing direct clickable access to this document and other legally required notices.
Ticking these checkboxes is a prerequisite for finalizing the order, and such active selection is considered an express legal declaration of acceptance by the customer. Acceptance by the customer – under Article 6 (1) and (4) of Directive 2011/83/EU – creates legal effect even if the GTC have not been read in full or if the customer later disagrees with their content, provided that the operator has made the terms easily accessible and acceptance occurred explicitly.

This legal declaration also includes acknowledgment by the customer that concluding the contract entails a payment obligation, and, should the service begin immediately after contract conclusion, they cannot exercise the right of withdrawal after the service has been performed (see section 6.1).

The content of the contract is jointly determined by mandatory laws and this document. The GTC set forth the rights and obligations of the parties, the conditions for entering into and fulfilling the contract, payment terms, liability provisions, and conditions for withdrawal and remedies.

1.3 Company Information

  • Enternova Kft. H-2161, Csomád, Szent István utca 48.; Tax number: 24892955-2-13 Company registration number: 13 09 186967
    Government documents and official services identification number: 5-6127000034822/A

Hereinafter: operator (service provider, agent, intermediary).

* The sale of Hungarian e-vignettes is based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.
Display link to government site

1.4 Platform Services

The online system provides an independent, international vehicle registration service, enabling the unified registration of motorway usage fees for several countries on one interface.
The aim of the service is to provide users with a fast, secure, and convenient registration process on a multilingual interface, with various payment methods and continuous customer support.

The term “e-vignette” is commonly used in everyday language; however, the service provided by the platform actually relates to the online registration of road usage rights, not the provision of a physical motorway sticker.
During purchase and in various sections of the portal, especially at required acceptance checkboxes and in the order summary, the system clearly indicates that the subject of the order is the vehicle registration service.

The system may have official partner designation for certain countries, which will be clearly indicated to the user during purchase.
If such indication is not shown for a given segment, the operator acts as an independent registration service provider for that country, based on the data provided and entering them into the relevant authority’s system.
The operator does not check the relationship between the person initiating the order and the registered vehicle; anyone can initiate the vehicle registration, regardless of their connection to the vehicle.

The operator emphasizes its independent status on every interface and explicitly avoids using names, symbols, branding, or design elements indicating an official state e-vignette portal or partnership.
Communication is continuously clarified based on user feedback, to avoid potential linguistic ambiguities from machine translation and to make the nature and status of the service clear.

2.1 Content of the Registration Service

The platform’s vehicle registration service consists of two inseparable elements: (a) vehicle registration administration and (b) the official authority entry of road usage rights.
The operator charges a vehicle registration service fee, which is separate from the authority fee, but both are displayed together during the purchase process as a single total amount including tax,
in accordance with Article 6(1) of Directive 2011/83/EU and Section 11(1)-(2) of Government Decree 45/2014. (II.26.), as the default display and payable total amount for the service.

The inseparable components of the vehicle registration service (beyond the authority entry of road usage rights) include:

  • SMS notification of successful registration

  • 24/7 continuous customer service

  • Comfortia replacement guarantee service (see section 4.1)

  • Auxil penalty management service (see section 4.2)

Applicable law: Article 6(1) of Directive 2011/83/EU.

2.2 Ordering the Service

When placing an order, the customer must provide all data required by the relevant toll system. This typically includes vehicle category, country code (license plate prefix), the license plate number itself, the planned start date and duration of road use, the area (country or region) to be covered by the e-vignette, and the customer's contact details (email address, phone number). Certain countries may require additional information (e.g. chassis number, passport number, name); these extra data requirements are based on the official rules of the respective toll system, not the operator’s decision.
The details of data management are described in the Privacy Notice (available via language-specific links in the footer).

2.3 Service Fee and Payment

The summary window at checkout displays an overview of the data provided during the order and the total vehicle registration fee applicable to the given transaction (which also includes the official authority fee for road usage rights). Thus, only a single, gross total amount appears on the interface. This amount includes all costs and taxes incurred; the customer will not be subject to any additional fees within or after the payment process. The transaction does not involve any automatic or recurring subscription, and no hidden charges will occur in the future.

At the last step, the banking payment page will appear, showing the final payable amount and currency again. This ensures that the customer is informed of the total amount and currency once more before completing payment.

Applicable laws: Directive (EU) 2015/2366 of the European Parliament and of the Council (PSD2), Directive 2011/83/EU (consumer rights), and national implementations of Directive 2005/29/EC.

2.4 Services and Place of Performance

a) In the case of road usage rights valid in European Union member states, the Service Provider acts as an agent for the respective national toll providers, mediating the service based on the vehicle data provided.
For the fulfillment of the Service Provider’s online administrative and convenience services in this context, the general VAT rate applicable to the relevant motorway applies.

b) In the case of road usage rights valid in non-EU countries – Belarus, Moldova, and Switzerland – such rights are classified as third-country services.
For these online administrative and convenience services, the VAT rate of the Service Provider’s registered office applies.

c) VAT rates applicable to the service:
Belarus – 27% VAT, Moldova – 27% VAT, Switzerland – 27% VAT,
Austria – 20%, Czech Republic – 21%, Romania – 21%, Slovenia – 22%, Bulgaria – 20%, Lithuania – 21%, Slovakia – 23%.

Applicable laws:
– Article 31a(2)(j) of Council Implementing Regulation (EU) No 282/2011
– Article 47 of Directive 2006/112/EC

The registration service is accepted by ticking the required checkboxes on the checkout interface.

The Service Provider, in an agency role, intermediates road usage rights to the benefit of the following issuers, on behalf of and in the name of the customer:

Austria – ASFINAG (Motorway and Expressway Financing Joint Stock Company), Schnirchgasse 17 (Austro Tower), Vienna, 1030
Czech Republic – State Fund for Transport Infrastructure (Státní fond dopravní infrastruktury, SFDI), Sokolovská 1955/278, Prague 9, 19000
Romania – National Company for Road Infrastructure Administration (Compania Națională de Administrare a Infrastructurii Rutiere S.A., CNAIR), Dinicu Golescu Blvd. 38, Bucharest (District 1), 010873
Slovenia – DARS d.d. (Motorway Company of Slovenia), Ulica XIV. divizije 4, Celje, 3000
Slovakia – Slovak Road Administration (Slovenská správa ciest, SSC), Dúbravská cesta 115/22, Bratislava – Karlova Ves, 84104
Bulgaria – Road Infrastructure Agency – National Toll Administration (Агенция „Пътна инфраструктура“ – Национално Тол Управление), Nikola Petkov Blvd. 86, Sofia, 1618
Switzerland – Federal Office for Customs and Border Security (Bundesamt für Zoll und Grenzsicherheit, BAZG), Taubenstrasse 16, Bern, 3003
Moldova – National Road Administration (Administrația Națională a Drumurilor S.A.), Bucuriei St. 12A, Chisinau, 2004
Lithuania – Via Lietuva AB (Lithuanian Road Administration), Kauno St. 22-202, Vilnius, 03212
Belarus – Belavtodor Directorate, Zagorodny Lane 58A, Minsk, 220073

* Sale of Hungarian e-vignettes is based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.

3.1 Service Fulfillment

After successful payment, the operator immediately begins processing the order in the system of the relevant destination country. Simultaneously, the customer will see a countdown window on the interface showing expected processing time, and will receive an automatic email notification to the email address provided as primary order confirmation.

This confirmation makes it clear that the service delivery – i.e., vehicle registration – has begun, yet until the next (final) confirmation is received, the service is not complete and the road usage rights remain pending.
Typical fulfillment time is 1–8 minutes (up to ~16 minutes maximum); in exceptional circumstances (e.g. overloaded external system), it may take longer.

If the service cannot be fulfilled within the waiting period and this may cause an unreasonably unacceptable delay for the customer (e.g. significant extra waiting on the road due to an external toll system error), the operator will automatically cancel the order. In such cases, the customer gets a cancellation notice via email and SMS; the financial transaction is reversed (full amount refunded), and any issued financial certificate is marked as cancelled. The system also temporarily blocks repurchasing under the same conditions to prevent duplicate orders from multiple attempts.

Upon closure of successful vehicle registration in the destination toll system, the customer will immediately receive the final order confirmation proving the completion of the service, as well as a separate email with a link to access (download) the financial certificate (invoice or receipt).

The contract is considered fulfilled at the moment when the operator has completely performed the vehicle registration requested – i.e., has input and validated the necessary vehicle data in the relevant road authority's electronic register, obtained the road usage rights, and sent confirmation to the customer. At this point, the operator also notifies the customer by SMS to their provided phone number, thereby minimizing misunderstandings due to email delivery issues and ensuring multichannel communication as required by the nature of the service.

Certain countries' toll regulations do not allow so-called "advance purchase" even in cases of partial overlap. This means that if the customer buys a toll for a period partially already covered by existing validity, the system does not allow extension or supplementation of the earlier toll. In such cases, the new toll validity automatically begins after the earlier right expires, for the precise period recorded and paid for in the order.

It is important to stress that in this situation – considering binding local laws and the constraints of the official national system – no refund is possible.
By placing the order, the Customer expressly acknowledges and accepts that any potential time shift resulting from those conditions falls outside the Service Provider's area of liability and does not establish grounds for claiming a refund.

3.2 Financial Certificate

Simultaneously with order fulfillment, the financial certificate link (invoice or receipt) is sent to the customer in a separate email. If the customer did not check the “I request an invoice” checkbox or did not provide billing details during purchase, the system automatically issues a receipt.

The operator reserves the right to refuse retroactive invoice issuance or modification – for justified administrative or accounting reasons – if the customer failed to request an invoice, provided incorrect data, or omitted required information. The lack or omission of a retroactive invoice does not qualify as improper performance of the service and does not give rise to complaint or compensation; it is also compliant with applicable accounting and tax rules.
Applicable legislation: Article 226 of Directive 2006/112/EC (EU VAT Directive), as well as Sections 166(1) and 169–171 of Act CXXVII of 2007 (Hungarian VAT Act).

The customer may see a breakdown of the transaction costs (net amount, VAT, etc.) on the received financial certificate (depending on the country), which does not change the fact that the customer was informed of the gross total amount at purchase (see 2.3). Owing to tax obligations, the operator must display the transaction’s tax base, applicable tax rate, and transferred tax amount on issued invoices.
During purchase, the customer acknowledges by checking a required checkbox that they have understood the precise service content (especially the vehicle registration service and the total payable price), receiving full pre-contractual information about the service. (This information is presented in a single, well-visible overview page.)

The Service Provider is not able to issue a tax number invoice for VAT reclaim purposes. The issued receipt or invoice, however, meets the requirements of Directive 2013/34/EU of the European Parliament and of the Council (the Accounting Directive), Articles 6 and 9, and may therefore be correctly entered into accounting as proof of costs incurred.

The Service Provider records transactions under the One Stop Shop (OSS) Union VAT return system, which only applies to non-taxable customer (B2C) transactions and is not suitable for handling transactions between taxable persons (B2B) per Articles 369a–369k of Council Directive 2006/112/EC.

Applicable law: Act CXXVII of 2007 on Value Added Tax (VAT Act), especially Sections 166(1) and 169–171, and Articles 369a–369k of Directive 2006/112/EC.

3.3 Access to Invoice and Receipt

After a successful purchase (typically within a few minutes), the system sends the link for downloading the invoice/receipt by email. Before downloading, the customer must complete a CAPTCHA check and email verification.
The financial certificate is accessible for 365 days from purchase via the provided link.

Applicable law: Article 5(1)(f) of Regulation (EU) 2016/679 (GDPR) (principle of data integrity and confidentiality).

4.1 Comfortia

The Comfortia add-on service provides value-added elements in addition to registration services, to which the customer is entitled as follows:

  • Correction of license plate typos: Correction of an accidentally mistyped license plate (free of charge, once only), for immediate or future-validity road usage rights.

  • Change of country code: Correction of incorrectly entered country code (free of charge, once only), for immediate or future-validity rights.

  • Change of vehicle category: Change of incorrectly selected vehicle category (free of charge, once only), even if the new category incurs a higher fee (the operator covers the price difference), for immediate or future-validity rights.

  • Change of destination country: Correction of an incorrect destination country (free of charge, once only), for immediate or future-validity rights, even if such change would not normally be allowed under varying national systems.

  • Change of validity start date: Modification of an incorrectly entered start date (free of charge, once only), for immediate or future-validity rights.

  • Protection against partial typos: The system's automatic and, if necessary, manual inspection against obvious input errors.

  • Cancellation (refund) option: Full refund for a future-validity road usage right, if requested no later than 24 hours before validity begins. *

*The 24-hour deadline is not a statutory limitation on withdrawal rights, but a voluntarily offered opportunity by the operator for a refund before the service starts, valid for the entire service regardless of the original e-vignette issuer's own terms.

The typo protection system ensures that if the customer makes an obvious error during data entry, it is first screened automatically by the system and, if necessary, subjected to second-level manual review. In such cases, the operator’s administrator may request clarification (correction data) from the customer or, if the mistake is obviously identifiable and correctable, make the necessary adjustment even without customer involvement. This element is intended to prevent fines due to administrative errors (e.g., to avoid invalid registration due to a typo).

Up to two different Comfortia correction requests can be applied per order, once each (per transaction). Activating the typo protection does not count toward the correction request limit.

All additional costs incurred in connection with Comfortia (e.g., manual administration, new vehicle registration and its toll, upgrading to higher category, repeat banking costs, SMS, currency conversion losses) are borne by the operator.
Comfortia support requests submitted through the ticketing system are typically processed and completed within 10–25 minutes.

This Comfortia service is a voluntary guarantee provided by the operator and does not affect or limit the consumer’s statutory rights (e.g., legal claims for improper performance).

* For annual e-vignettes, cancellation is not possible, only corrections may be requested!

4.2 Auxil

The Auxil add-on service provides legal assistance within the framework of the vehicle registration service ordered here, in cases where the customer is fined for a reason directly relating to the service provided.
Typical reasons may include:

  • Post-purchase: The road usage right was not purchased before entering the toll road section (or after the grace period); a penalty was imposed as a result.

  • Typo in data: Penalty due to incorrectly entered or mistyped vehicle data (e.g., license plate or country code) during order.

  • Incorrectly entered vehicle category: The toll was not paid for the correct vehicle category, triggering a penalty.

  • Incorrect destination country: Registration of an e-vignette for the wrong destination country.

  • Wrong country code: Incorrect country code entered at purchase, leading to a fine for the vehicle and its owner by the authority.

In such cases, the customer is entitled to contact the operator with documentation of the penalty anytime within 180 days of the order.
The customer is required to submit the official penalty notice/payment slip and all relevant documents and may then request the operator’s active legal support.
In such cases, the operator – involving external legal partners if necessary – acts as authorized representative before the competent authority: may file for appeal, request deferred payment or installments, or seek a reduction of the penalty by way of equity.

In certain unique, meritorious cases, the operator may even reimburse the amount of the penalty to the customer (up to a limit of EUR 300) – even if the penalty arose exclusively due to the customer’s error. Such compensation is only possible if, after evaluating all circumstances, the operator determines that a delay or error in the service provided to the customer could have contributed to the fine or other reasons of equity justify it. Such favorable decisions are not automatic or guaranteed; each case is individually reviewed.

Use of Auxil does not affect the consumer's right to remedies under general law. Assistance provided by Auxil is a voluntary undertaking by the operator to support the customer's procedure before the authority, but does not guarantee cancellation or reduction of the penalty.
Auxil does not apply in cases where the customer entered road sections that were not, and could not have been, covered by their purchase (e.g., special extra toll roads, bridges, tunnels).

5.1 Customer Responsibilities

The successful execution of a payment transaction does not itself mean that road usage rights have been obtained – an e-vignette is valid only once all required confirmations sent by the system have been received, and the customer has checked and found the data on them (vehicle data, personal data, date, country, etc.) correct. Payment confirmations (receipt, invoice, transaction ID) alone do not entitle the customer to road use.

In case of fines or other claims, only the actual validity (or lack thereof) of road usage rights can serve as a basis for enforcement. Customers may only enter toll road sections if the necessary electronic entitlement is valid, in their possession, and its details match those given at purchase.

The operator fulfills every order based on the data provided by the customer and is not obliged to verify whether the customer already holds valid rights for the same or overlapping period, or whether the given vehicle category, country code, or license plate is correct.
At the same time, the system performs technical syntax checks of license plate format at data entry, and when it is suspected that the license plate was mistyped or “home country” and “destination country” have been swapped, it displays a warning – to support correct data entry.

The customer is fully responsible for the accuracy of the data they provide and acknowledges that any resulting issues (e.g., penalty for incorrectly selected category, invalidity due to typo, wrong country code, wrong destination country) are not the responsibility of the operator.

The customer is not entitled to claim a refund from the operator on the grounds that they already held valid rights for the given vehicle and period (wholly or overlapping), or that the service could have been obtained elsewhere (e.g., another reseller or directly on the government portal) at a lower price.

Checking validity is always the responsibility of the customer. The customer is also responsible for waiting for the fulfillment of the service and only using the toll section when in possession of valid rights.

The customer is responsible for accepting performance of the ordered service – based on the above notifications – if it was completed according to the specified data. If the customer fails to verify validity in case of doubt and repeats an order multiple times, and all such orders are fulfilled, there is no right to refund for duplicate purchases, unless otherwise provided by law.

In case of repeated unnecessary repeat purchases, the operator, out of goodwill, may choose to refund duplicate transactions but is not obliged to. If the customer repeats a purchase before the protection period indicated by the system (see 3.1) has expired and without consultation, and both are fulfilled, damages arising from such multiple purchases are borne by the customer.

5.2 Disputing Orders, Complaints

During the purchase process, in accordance with Directive 2011/83/EU, the customer encounters active confirmation elements (checkboxes) the acceptance of which is a prerequisite for finalizing the order. These elements ensure the customer is made aware of and explicitly accepts the GTC, the Privacy Notice, and other required declarations before the contract is concluded. On the checkout and banking payment pages, the total amount to be paid – as a single amount including tax – is clearly shown at least twice (including the currency). On the invoice/receipt, the items may appear in detail due to tax regulations, but this does not affect the validity of the originally presented total.

The customer is, in general, not entitled to dispute the transaction amount or the charged fee after completing the purchase, provided that these were clearly displayed and confirmed before payment. Partial or full refunds cannot be demanded on the grounds that the service was available elsewhere free of charge or cheaper, the customer did not read the terms, misunderstood the price or currency, or for any other reason no longer wishes the service.

It is the customer's responsibility to wait for the service to be completed and only enter the toll section after acquiring valid rights. Special rules for individual toll road segments (e.g., bridges, tunnels) of certain countries must also be observed; the operator bears no liability for damages resulting from disregard of such rules. The operator often provides information about such extra toll sections with the relevant order, but the customer must always prioritize local rules, and if during their journey they encounter signs, road markings, barriers, gates, or payment terminals indicating an extra fee is required (i.e., the national or regional e-vignette is not valid for that section), they use it solely at their own risk and cannot hold the operator liable for any omission.

6.1 Right of Withdrawal

(A) If the road usage right has not yet become valid: In this case, the purchase may be cancelled before the validity begins. Cancellation must be initiated via the online contact form; the operator will send a cancellation statement for completion, which must be signed by the customer and returned by photo or scan at least 24 hours before validity starts. After receipt, the total paid amount will automatically be refunded to the same bank account or payment method used (providing a different account number is not possible). The refund process will begin within a few hours of the cancellation statement's arrival; crediting will appear within 1–3 business days, depending on the payment provider. In certain cases, the refund may appear not as a new item but by changing the status of the original transaction to “reversed.”

“If the customer properly submits the cancellation statement at least 24 hours before the start of validity, the full amount paid will be refunded.

(B) If the road usage right has already become valid: Road usage rights already in force (active) cannot be cancelled or refunded.

Amendment is only possible within the limited scope of the Comfortia service (see section 4.1). Once validity begins, the vehicle registration service is considered completed, and per EU and national consumer protection regulations, withdrawal, refund, or post-contract dispute is excluded.

Applicable laws: Article 16(a) of Directive 2011/83/EU (exception from withdrawal for fully performed services) and Section 29(1)(a) of Hungarian Government Decree 45/2014. (II.26.).

6.2 Contact

Direct contact with the permanent customer service is available in the footer of the website (online contact form). Customer service is available every day of the year, 24/7; average response time is 1–15 minutes (depending on traffic). After selecting the appropriate support menu, the customer may also indicate if an order has not arrived within the usual time. In this case, the operator will resend all previous confirmation emails (typically three separate messages) and repeat the SMS notification. This function can only be used once per given order; if confirmations still do not arrive, the customer can open a new support ticket. Incoming tickets are usually reviewed within 1–15 minutes, followed by prompt action and a response as appropriate.

Contact can generally be made from any valid email address accepted by the system. For data protection and security reasons, however, we can only process requests that can be credibly linked to a valid order recorded in our system.

Requests, complaints or claims submitted on behalf of another person or from an email address different from that of the order cannot be processed – even if the applicant identifies themself as a family member, authorized agent, administrator, or other representative. Such cross-referenced administration is rejected unless the actual (original) customer has previously and explicitly authorized the representative in writing, and the required supporting documents were attached to the request (signed as appropriate and meeting data protection requirements).

The operator – in addition to fulfilling statutory obligations – is free to choose communication channels.
No telephone customer service number or individual email address is provided; communication is via the online form available on the website.
In doing so, the operator fully complies with statutory requirements – including Article 5(1)(c) of Directive 2000/31/EC (direct electronic communication) and Article 21 of Directive 2011/83/EU (rules on the cost of telephone contact).

At certain times, a pop-up “chat” window may appear on the user interface to enable quick contact; its absence or temporary unavailability cannot be a subject of complaint, as it is only a supplementary, mainly informational channel for guiding new visitors.

After a successful order, it is necessary to wait for fulfillment (processing usually takes 1–8 minutes) before submitting a support ticket for the same order (for example, "I have not received my order").
Since incoming orders go into a processing queue, it is also not possible to request immediate amendments or cancellations during this time, before the queued order is fulfilled.

Amendment requests can be submitted one minute after order fulfillment (SMS/email sent), subject to Comfortia (4.1).

6.3 Unfair Pressure

A refund claim or complaint from the customer is only considered in good faith and lawful if submitted in a civil manner and in accordance with applicable laws.

A complaint is not considered bona fide if based on disproportionate pressure, threats, or damaging the operator’s reputation.
The operator is entitled to reject such complaints without substantive review and, if necessary, take legal action to stop unlawful pressure and protect its legitimate interests.

Applicable laws: Articles 8–9 of Directive 2005/29/EC on unfair commercial practices, and point 24 of Annex I (ban on aggressive commercial practices)
* Note: The principles in this section for merchants are to be interpreted analogously for consumers.

6.3 Banking Chargeback Process

The customer is obliged, in the event of any dispute, complaint or perceived error, to first contact the operator's customer service and to initiate dispute resolution primarily through direct negotiation or official alternative dispute resolution (conciliation board) in compliance with Directive 2013/11/EU (on consumer ADR).

Chargebacks initiated with the card issuer without prior notification to the operator (chargeback/dispute) may constitute a breach of contractual obligations and of good faith, especially when the service has been duly performed in accordance with the GTC and the service has been used by the customer (“friendly fraud”).

The operator is entitled to document unjustified or abusive chargebacks, to contest them with the payment service provider, and to exclude the customer from further services. In case of serious or repeated abuse, the operator may assert claims for compensation against the customer, especially if chargebacks cause economic or reputational damage, or result in contract restrictions, suspension, or termination with the payment provider. Such cases are examined and handled by the operator within the framework of applicable law.

Applicable laws: Articles 6(1)–(2) of Directive 2005/29/EC (prohibition of misleading commercial practices), relevant provisions of Directive 2013/11/EU (ADR), and Section 6:142 of Act V of 2013 (Hungarian Civil Code) (liability for damages caused by breach of contract)

7.1 Responsibilities of the Operator

The operator is not liable for damages caused by incorrectly or inaccurately provided data by the customer (e.g., mistyped license plate, incorrect vehicle category), nor if the customer did not wait for the confirmation messages to arrive, or failed to check their content.
The operator is not liable for delivery errors of notifications if caused by incorrect contact details supplied by the customer (e.g., mistyped email or phone number), provided that the system reported successful delivery otherwise.
If the ordered vehicle registration cannot be fulfilled for objective reasons, the operator’s only obligation is to refund the amount paid by the customer to their original payment method.

The operator undertakes to register orders in the official records, based on the data provided and within the indicated time, and to send detailed confirmation to the customer. The operator will investigate and, where justified, restore, repeat, or proportionally refund as required, any technical errors or malfunctions arising from its own domain.

The operator is obliged to process data according to applicable data protection law – in particular, GDPR – and to maintain adequate technical and organizational measures for this purpose. 

7.2 Miscellaneous Provisions

If any provision of this document is found to be invalid, unlawful, or unenforceable, this does not affect the validity, legality, or enforceability of the remainder of the GTC. In such a case, the relevant provision must be replaced or interpreted as closely as possible according to the original intent of the parties and applicable law.

Failure by the operator to enforce any right or entitlement shall not constitute a waiver of such right. Any waiver by the operator is only valid if in express written form.
The fact that the operator does not strictly enforce a contractual term in a particular case does not mean that it waives its future application.

Use of the platform and ordering of the service by the customer presupposes knowledge and acceptance of the possibilities, operation, technical limits and risks of online shopping, as well as that the customer did not detect errors in the operation of the platform, was able to see and interpret all required data, and irrevocably accepted the informational text provided with required checkboxes at purchase.

7.3 Applicable Law

This contract and service are governed by the applicable legislation of the European Union and – in the case of performance in Hungary – by the laws of Hungary. In particular, the following legal sources are authoritative and provide the background for the GTC:

  • Directive 2011/83/EU – on consumer rights (under Article 16(a), the consumer has no right of withdrawal in case of fully completed services)

  • Directive 2000/31/EC – on electronic commerce (especially the information obligations under Article 5)

  • Directive (EU) 2015/2366 (PSD2) – on payment services (especially strong customer authentication and secure payment requirements)

  • Directive 2006/112/EC – on the common system of value added tax (VAT Directive)

  • Regulation (EU) 2016/679 (GDPR) – General Data Protection Regulation (principles and security requirements for personal data processing)

  • Act V of 2013 (Hungarian Civil Code) – general rules on contracts and liability for damages

  • Directive 2005/29/EC – on unfair commercial practices (ban on misleading and aggressive practices against consumers)

  • Directive 2013/11/EU (ADR) – on consumer alternative dispute resolution (conciliation)

  • Government Decree 45/2014. (II.26.) – detailed rules for contracts between consumers and businesses (implementing Directive 2011/83/EU in Hungary)

  • Regulation (EU) 2022/2065 (DSA) – Digital Services Act, in line with which the operator as an information society service provider structures its operations, though the platform is not considered an intermediary online platform under the DSA.

  • Legal Remedies, Complaints: The customer may contact the operator’s customer service with complaints (see 6.2). If the consumer dispute is not resolved by negotiation, the customer may turn to the conciliation board competent for their place of residence (alternative dispute resolution) or initiate legal proceedings. The European Commission’s online dispute resolution platform (ODR) is also available: https://ec.europa.eu/consumers/odr.

Updated: 2025.10.10.