Terms and Conditions

Table of Contents

1.1 Introduction
1.2 Legal Basis of the Contract
1.3 Company Information
1.4 Platform Services
2.1 Content of the Registration Service
2.2 Ordering the Service
2.3 Service Fee and Payment
2.4 Services and Place of Fulfillment
3.1 Fulfillment of the Service
3.2 Financial Receipt
3.3 Access to Invoice and Receipt
4.1 Comfortia
4.2 Auxil
5.1 Customer Responsibilities
5.2 Disputing and Complaints
6.1 Right of Withdrawal
6.2 Contact
6.3 Unfair Pressure
6.4 Bank Chargeback Procedure
7.1 Operator’s Liability
7.2 Miscellaneous Provisions
7.3 Applicable Laws

1.1 Introduction

These General Terms and Conditions apply to all domain names (URL addresses) ensuring the official availability of the website (independent international registration portal), including mobile applications, subdomains related to the system, and the network services and interfaces linked to them.

Applicable Laws: Directive 2011/83/EU of the European Parliament and of the Council (on consumer rights) and Directive 2000/31/EC (on electronic commerce), as well as related national legislation.

1.2 Legal Basis of the Contract

The customer (buyer, visitor, user) is obliged to read and acknowledge this document if they order a vehicle registration service through this portal.
Finalizing the order by payment constitutes acceptance of these General Terms and Conditions (GTC).

During the main steps of the purchase, the customer will encounter checkboxes containing essential information, and providing direct access to this document and other legally required information notices.
Checking these boxes is a prerequisite for finalizing the order, and actively ticking them is deemed an explicit legal declaration of acceptance by the customer. According to Article 6 (1) and (4) of Directive 2011/83/EU, acceptance by the customer is legally binding even if the operator made the terms easily accessible and the acceptance was explicit.

This declaration also includes the customer’s acknowledgement that entering into the contract entails a payment obligation and, if the service performance starts immediately after contract conclusion, the right of withdrawal cannot be exercised after the service has been rendered (see point 6.1).

The contents of the contract are defined collectively by mandatory legal provisions and this document. The GTC specifies the rights and obligations of the parties, the conditions for establishment and performance of the contract, payment regulations, liability provisions, and rules for withdrawal and legal remedies.

1.3 Company Information

  • Enternova Kft. H-2161, Csomád, Szent István utca 48.; Tax Number: 24892955-2-13 Company Registry Number: 13 09 186967
    Government documents and official services identifier: 5-6127000034822/A

Hereinafter: operator (service provider, agent, intermediary).

* Sale of Hungarian e-vignettes is based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.
Display link to government website

1.4 Platform Services

The online system provides independent, international vehicle registration services, enabling users to register for multiple countries’ motorway usage fees on a unified interface.
The aim of the service is to offer fast, secure, and convenient registration for users via a multilingual interface, various payment methods, and continuously available customer support.

The term “e-vignette” is widely used colloquially; however, the service provided via this platform actually refers to the online registration of road usage rights, not the provision of a physical motorway e-vignette.
During the purchase and in various sections of the portal, especially at the mandatory acceptance checkboxes and in the order summary, the system clearly indicates that the actual subject of the order is the vehicle registration service.

For certain countries, the system may have official partner status, which is clearly indicated to the user during the purchase process on the interface.
If no such indication appears for a given segment, the operator acts as an independent, third-party registration provider based on the buyer's mandate, submitting the data provided to the relevant national authority system.
The operator does not examine the relationship between the person initiating the order and the specified vehicle; anyone may initiate a vehicle registration request, regardless of their connection to the vehicle.

The operator emphasizes its independent status on all interfaces and expressly avoids the use of references, symbols, visual elements, or design solutions suggesting an official government e-vignette portal or partnership.
Based on customer feedback, the operator continually refines its communication to prevent linguistic ambiguities caused by machine translation and to clarify the status and character of the service.

2.1 Content of the Registration Service

The platform’s vehicle registration service consists of two inseparable elements: (a) vehicle registration administration, and (b) official entry of road usage rights by the authorities.
The operator charges a vehicle registration service fee, which is separate from the authority’s fee; however, during the purchase process, these are displayed together as a single tax-inclusive final amount,
in accordance with Article 6(1) of Directive 2011/83/EU and Article 11(1)-(2) of Government Decree 45/2014 (II.26.), as the default presentation and amount payable for the service.

The inseparable parts of the vehicle registration service (in addition to the official entry of road usage rights) are as follows:

  • SMS notification about successful registration

  • 24/7 customer support

  • Comfortia replacement guarantee service (see point 4.1)

  • Auxil fine management service (see point 4.2)

Applicable law: Article 6(1) of Directive 2011/83/EU.

2.2 Ordering the Service

During the ordering process, the customer must provide all data required by the relevant road toll system. This generally includes the vehicle category, license plate prefix (country code), license plate number, planned start date and period of road use, the territory covered by the e-vignette (country or region), as well as the customer’s contact details (email, phone number). Certain countries may require additional data (e.g., chassis number, passport number, name); these additional requirements are not determined by the operator, but are mandatory under the regulations of the given country’s toll system.
Full details of data management are set out in the Privacy Policy (available in various languages via footer link).

2.3 Service Fee and Payment

The checkout summary shows the details provided during ordering, along with the full vehicle registration service fee payable for the transaction (which also includes the authority fee attached to the road usage right). Thus, a single, total gross amount is displayed. This amount includes all costs and taxes; the customer will not be charged any further fee either during payment or afterwards. The operation does not entail any automatic or recurring subscription, nor will there be any hidden charge later.

In the last step, the bank payment page will appear, displaying the payable total and currency again. This ensures that the customer is informed of the full amount and the currency before finalizing the payment.

Applicable laws: Directive (EU) 2015/2366 (PSD2), Directive 2011/83/EU (consumer rights), and national implementation of Directive (EC) 2005/29.

2.4 Services and Place of Fulfillment

a) For road usage rights valid in EU member states, the Service Provider acts as an agent for the national road toll operators, intermediating the service based on the vehicle data provided.
The VAT rate applied during online administration and convenience services corresponds to the general VAT rate of the respective motorway.

b) For road usage rights valid in non-EU countries—Belarus, Moldova, and Switzerland—the service is defined as a third country fulfillment.
In these cases, the VAT rate is determined by the location of the service provider’s registered office.

c) VAT rates applicable to the service:
Belarus – 27% VAT (Hungarian VAT rate at provider's seat), Moldova – 27% VAT (Hungarian VAT rate at provider’s seat), Switzerland – 27% VAT (Hungarian VAT rate at provider’s seat),
Austria – 20%, Czech Republic – 21%, Romania – 21%, Slovenia – 22%, Bulgaria – 20%, Lithuania – 21%, Slovakia – 23%.

Applicable laws:
– Article 31a(2)(j) of EU Implementing Regulation 282/2011
– Article 47 of EU Directive 2006/112/EC

Acceptance of the registration service occurs by checking the required checkboxes displayed on the checkout interface.

The service provider intermediates the road usage rights as an agent on behalf of the customer for the following issuers:

Austria – ASFINAG (Autobahn- und Schnellstraßen-Finanzierungs-Aktiengesellschaft), Schnirchgasse 17 (Austro Tower), Vienna 1030
Czech Republic – Road Infrastructure Fund (Státní fond dopravní infrastruktury, SFDI), Sokolovská 1955/278, Prague 9, 19000
Romania – National Company for Road Infrastructure Administration (Compania Națională de Administrare a Infrastructurii Rutiere S.A., CNAIR), Dinicu Golescu Blvd 38, Bucharest (1st District), 010873
Slovenia – DARS d.d. (Slovenian Motorway Company), Ulica XIV. divizije 4, Celje, 3000
Slovakia – Slovenská správa ciest (Slovak Road Administration), Dúbravská cesta 115/22, Bratislava – Karlova Ves, 84104
Bulgaria – Road Infrastructure Agency – National Toll Administration (Агенция „Пътна инфраструктура" – Национално Тол Управление), Nikola Petkov Blvd 86, Sofia, 1618
Switzerland – Federal Office for Customs and Border Security (Bundesamt für Zoll und Grenzsicherheit, BAZG), Taubenstrasse 16, Bern, 3003
Moldova – National Road Administration (Administrația Națională a Drumurilor S.A.), Bucuriei St. 12A, Chișinău, 2004
Lithuania – Via Lietuva AB (Lithuanian Road Administration), Kauno St. 22-202, Vilnius, 03212
Belarus – Belavtodor General Directorate, Zagorodny Lane 58A, Minsk, 220073

* Sale of Hungarian e-vignettes is based on the centralized mobile sales service of Nemzeti Mobilfizetési Zrt.

3.1 Service Fulfillment

After successful payment, the operator immediately begins processing the order within the system of the relevant destination country. Simultaneously, the customer sees a countdown window on the interface showing the expected processing time, and is notified via automatic email to the provided address as an initial order confirmation.

This confirmation clearly indicates that service fulfillment—that is, vehicle registration—has started; however, until the final confirmation is received, fulfillment is pending and the road usage right is still in process.
Typical fulfillment time is 1–8 minutes (maximum ~16 minutes); this may be longer in exceptional cases (e.g., overloaded external systems).

If the service cannot be fulfilled within the waiting period, causing an unreasonable delay for the customer (e.g., significant extra waiting time due to an external road toll system error), the operator will automatically cancel the order. In such cases, the customer receives a cancellation notice via email and SMS; the financial transaction is reversed (full amount refunded to the customer), and the issued receipt is marked as canceled. The system will also temporarily block new purchases with the same parameters to prevent duplicate orders.

Once the vehicle registration has been successfully completed in the destination country’s toll system, the customer immediately receives the final confirmation of service fulfillment by email. This includes the detailed order data and, in a separate email, a link to access (download) the financial document (invoice or receipt).

The contract is considered fulfilled at the moment when the operator has fully carried out the required vehicle registration—i.e., the necessary vehicle data has been submitted and validated in the relevant authority's electronic registry, the road usage right secured, and confirmation sent to the customer. At this point, the operator will also notify the customer via SMS to the provided phone number, avoiding misunderstandings due to email delivery errors and ensuring multi-channel communication due to the nature of the service.

In some countries, toll rules do not permit “multi-purchase” or extensions, even in cases of partial overlap. This means that if the Customer buys a toll product for a period that partly overlaps with a valid or active one, the system will not allow the extension or supplementation of the existing toll. In such cases, the validity of the newly purchased toll product will begin immediately after the previous right expires, for the exact period specified and paid for in the order.

It is important to stress that, in these cases—due to the legal constraints and the requirements of the specific country’s system—refunds are not possible.
By placing the Order, the Customer expressly acknowledges and agrees that any time shift resulting from the above is outside the Service Provider’s responsibility and does not establish grounds for a refund claim.

3.2 Financial Receipt

Simultaneously with fulfillment of the order, the customer is sent a link to the financial document (invoice or receipt) in a separate email. If the customer did not check the “Request Invoice” box or provided no invoicing data during the purchase, the system automatically issues a receipt.

Applicable laws: Article 226 of the EU VAT Directive (2006/112/EC), and Sections 166(1) and 169–171 of the Hungarian VAT Act (2007/CXXVII).

The customer may see an itemized breakdown of the transaction’s costs (net amount, VAT, etc.), depending on the country, in the financial document received. This does not conflict with the fact that the total gross price was provided at purchase (see point 2.3).
Due to tax requirements, the operator must indicate the taxable base, VAT rate, and VAT amount charged on the issued invoice.
During purchase, the customer, by actively checking a mandatory checkbox, confirms being fully informed of the precise contents of the purchase (especially the vehicle registration service and its total cost), thus ensuring full pre-contractual information.

The Service Provider cannot issue invoices for VAT reclaim purposes. The customer, when providing billing data at the checkout, declares to be the final consumer.

Any corrective or canceling invoice (document treated as invoice) issued by the Service Provider (at the customer’s request or due to technical reasons) will amend or cancel the original invoice data as per Section 170 of the Hungarian VAT Act.
The customer acknowledges that accounting must reflect the latest, valid document status.

Applicable law: Act CXXVII of 2007 on Value Added Tax, esp. Sections 166(1), 169–171, and Articles 369a–369k of Directive 2006/112/EC.

3.3 Access to Invoice and Receipt

Following a successful purchase (usually within a few minutes), the system sends a link to download the invoice/receipt via email. Before downloading, the system requires CAPTCHA verification and email confirmation from the customer.
The financial document is available via the sent link for 365 days from purchase.

Applicable law: Article 5(1)(f) of the EU General Data Protection Regulation (GDPR) (EU) 2016/679, principle of data integrity and confidentiality.

4.1 Comfortia

The Comfortia add-on service provides value-added features in addition to registry services, to which the customer is entitled as follows:

  • License plate correction: Free correction (one occasion) of a mistyped plate for immediate or future-valid road usage rights.

  • Country code (nationality) correction: Correction (once) of an erroneously provided country code for immediate or future-valid rights.

  • Vehicle category correction: Correction (once) of an incorrectly selected vehicle category, for immediate or future-valid usage—even if the new category carries a higher fee (the price difference is covered by the operator).

  • Destination country correction: Modification (once) of an incorrectly selected destination country for immediate or future-valid rights—even if such correction is normally not possible due to system differences.

  • Start date correction: Correction (once) of an erroneously entered validity start date for immediate or future-valid rights.

  • Protection against partial mistyping: Automatic and, if necessary, manual system checks for obvious input errors in data.

  • Cancellation (storno) option: For road usage rights not yet valid, right to a full refund if canceled up to 24 hours before the validity starts. * (Except for annual e-vignettes, see below.)

* The 24-hour deadline is not a restriction of the statutory right of withdrawal but a voluntary pre-service refund option provided by the operator, applicable to the entire service regardless of the original e-vignette issuer’s terms.
For annual e-vignettes, cancellation is not possible—only exchange may be requested!

The anti-mistyping protection ensures that if the customer makes an obvious data entry error, the system will first filter it automatically, and, if necessary, manual intervention can be performed as a second step. In such cases, the operator's administrator is entitled to request corrections from the customer, or if the error is clearly identifiable, to correct it without the customer’s involvement. This feature helps legally avoid fines (e.g., registration not invalidated due to a typo).

Up to two separate Comfortia correction requests per order are permitted, once per transaction. Activation of anti-mistyping protection does not count against the correction quota.

Any extra costs incurred under Comfortia (e.g., human administration, registration of a new vehicle and its toll fee, premium for upgrading to a higher category, repeat bank charges, SMS, currency conversion losses) are all borne by the operator.
Comfortia tickets submitted through the support system are usually processed and executed within 10–25 minutes.

The Comfortia service is a voluntary guarantee by the operator and does not affect or limit consumer rights based on legal regulations (e.g., compensation for defective performance).

4.2 Auxil

The Auxil add-on service, included within the vehicle registration service ordered here, provides legal support if the customer is fined for a reason directly related to the service purchased here.
Typical reasons include:

  • Late purchase: Road usage right was not obtained before using the toll road section (or after the grace period expired), resulting in a fine.

  • Mistyped data: Fines imposed due to typos or incorrect entry of vehicle data (e.g., license plate or country code) during ordering.

  • Incorrect vehicle category: Toll paid in an inappropriate category for the vehicle, resulting in a fine.

  • Incorrect destination country: Registered e-vignette for the wrong country.

  • Incorrect country code: Providing a wrong country code when purchasing, leading to a fine from the authority.

In the above cases, the customer is entitled to contact the operator with documentation of the fine at any time within 180 days from order.
The customer must provide the official fine notification/voucher and all relevant documents, after which they may request the operator's legal assistance.
The operator, if necessary engaging external legal partners, acts as an authorized representative before the competent authority: may lodge an appeal, request payment deferment or installments, or, on the basis of equity, request reduction of the fine.

In justified, exceptional individual cases, the operator may even reimburse the amount of the fine (up to a limit of 300 EUR)—even if the fine resulted solely from the customer’s fault. Such compensation may only be granted if, after evaluating all circumstances, the operator finds that delay or error in the provided service might have contributed, or other equitable grounds apply. Such relief is not automatic, is not promised in advance, and each case is evaluated individually.

The use of the Auxil service does not affect the consumer’s right to legal remedies under general legislation. The assistance provided by Auxil is voluntary and aims to support the customer’s case before the authorities, but does not guarantee the fine’s cancellation or reduction.
Auxil does not apply to cases where the customer drives on sections not covered and which could not be covered by their order (e.g., extra toll sections, bridges, or tunnels with separate charges).

5.1 Customer Responsibilities

Successful payment alone does not mean the road usage right is valid—e-vignette validity is established only when all necessary confirmations sent by the system have been received and the customer has checked and verified the data (vehicle, personal, date, country, etc.). Receipts (transaction ID, invoice, etc.) are not, in themselves, proof of entitlement to use the toll road.

In case of a fine or damages claim, only the actually valid road usage right (or its absence) may serve as the basis for asserting claims. Use of a toll road is permitted only if the necessary electronic permit is in the customer’s possession, is valid, and the data corresponds with those entered during purchase.

The operator fulfills each order based on data provided by the customer and is not required to check whether the customer already has a valid right for the same or overlapping period, or if the vehicle category, country code, or license plate are correct.
The system, however, performs various technical syntax checks on license plate format at data entry, and if a probable typo or swapping of "home country" and "destination country" is detected, a warning is shown to assist correct data entry.

The customer is fully responsible for the accuracy of the submitted data and acknowledges that the operator is not liable for errors resulting therefrom (e.g., fine for wrong category, invalidity due to mistyped license plate, wrong country code, wrong destination country).

The customer is not entitled to claim a refund from the operator due to already holding a valid road usage right for the given vehicle/period (full or overlapping), or because a more favorable price was available elsewhere (e.g., at another reseller or directly at the national interface).

It is always the customer’s responsibility to verify validity. The customer is also responsible for waiting for fulfillment of the service, and only using toll roads with a valid right.

The customer is responsible for accepting fulfillment of the service—per the confirmations—if it was performed in accordance with the data provided. If, in case of uncertainty, the customer does not verify the validity and repeats an order, and all are fulfilled, charges for duplicate purchases will not be refunded unless duplication arose due to a verifiable system error, or legal provisions state otherwise.

In cases of repeated, unjustified duplicate purchases, the operator may, as a gesture, decide to refund the duplicated items, but is not obliged to do so. If the customer places repeated orders before the system's protection expires (see point 3.1), or without prior consultation, and these are fulfilled, any resulting loss will be borne by the customer.

For Romanian e-vignettes (rovinieta, toll), it is not possible to correct a mistyped chassis number; such corrections must be handled directly by the customer with the Romanian toll authority, presenting the necessary documents and application.
To prevent errors, a special warning window is displayed for confirming the chassis number in the case of rovinieta, just as for confirming the license plate in other cases.

5.2 Disputing and Complaints

During the purchase process, in line with Directive 2011/83/EU, the customer encounters checkboxes requiring active confirmation; acceptance is a prerequisite for finalizing the order. Their purpose is to ensure that, before contracting, the customer reads and expressly agrees to the GTC, Privacy Policy, and other required declarations. On the checkout and payment pages, the total payable amount (including tax, in a single sum, with currency) is clearly displayed at least twice. Due to tax requirements, items may be listed separately on the invoice/receipt, but this does not affect the validity of the final total shown at the time of purchase.

After completion of the purchase, the customer is generally not entitled to dispute the transaction amount or the fee charged, provided these were clearly visible and accepted before payment. Partial or full refund cannot be claimed on the grounds that the service would have been available elsewhere for free or at a lower price, or because the customer failed to read or misunderstood the terms, price, or currency, or simply no longer needs the service for any reason.

It is the customer’s responsibility to await completion of the service and only use the toll road with a valid right. Special rules applicable to independently charged road sections in some countries (e.g., bridges, tunnels) must also be observed; the operator does not accept liability for damages arising from the neglect of these. Where relevant, information regarding such sections may be sent with the order, but the customer must prioritize local regulations, and, if signage, markings, barriers, gates, or payment terminals encountered during travel indicate that a separate fee is required (i.e., the national or regional e-vignette is not valid for that section), use thereof is at the customer's own risk and the operator cannot be held liable for any omissions.

6.1 Right of Withdrawal

Legal right of withdrawal: Under Directive 2011/83/EU and Government Decree 45/2014 (II.26.), consumers are generally entitled to withdraw from a distance contract within 14 days. However, if, during purchase, the customer expressly consented to immediate service commencement (by checking the relevant box) and acknowledged the loss of the right of withdrawal upon complete performance, then the right of withdrawal ceases upon completion. As the operator begins vehicle registration immediately upon payment and completes it within minutes, the right of withdrawal ceases concurrently with service completion.

Applicable laws: Article 16(a) of Directive 2011/83/EU (exception for completed services), Section 29(1)(a) of Government Decree 45/2014 (II.26.).

Comfortia cancellation option (voluntary benefit): Beyond the statutory right, the operator voluntarily provides the following cancellation option through the Comfortia service (see point 4.1):

(A) If the road usage right has not yet entered into force: In this case, before validity starts, the purchase may be canceled. Cancellation must be initiated via the online contact form; the operator then sends a withdrawal declaration form to be filled out, signed by hand, and returned via photo or scan at least 24 hours before validity starts. Upon receipt, the full paid amount is automatically refunded to the account or payment method used for purchase (providing a new account number is not possible). Refund processing starts within a few hours of receiving the declaration; crediting will usually appear within 1–3 working days depending on the payment provider. In some cases, the refund will appear as a change of status (“reversed”) rather than a new transaction.

If the customer submits the withdrawal declaration at least 24 hours before validity, the full payment will be refunded.

(B) If the road usage right is already valid: An active (already valid) road usage right cannot be canceled or refunded.

Modification is then only possible within the limited framework of the Comfortia service (point 4.1).

6.2 Contact

A direct contact option with permanent customer support (online contact form) is provided in the footer of the website, available every day of the year, 24/7; typical response time is 1–15 minutes, depending on demand. After choosing the appropriate support menu, the customer can also indicate if an order has not arrived within the usual timeframe. In such cases, the operator will resend all previous confirmation emails (typically three various messages), and repeat the SMS notification. This option can only be used once per order; if confirmations still do not arrive, the customer may open a new support ticket.
Incoming support tickets are usually examined within 1–15 minutes and responded to or addressed, based on the nature of the issue.

Contact can generally be made from any valid email address accepted by the system. For data protection and security reasons, requests will only be processed if they can be reliably connected to a valid order in our system.

Requests, complaints, or claims submitted in the name of another person, or from a different email than the order, cannot be processed—even if the applicant describes themselves as a family member, proxy, administrator, or other representative. Such "cross-reference" requests are rejected unless the original order holder has given prior written consent and attached proper documentation proving representative authority (in signed form, fulfilling privacy requirements).

The operator, aside from fulfilling direct legal obligations, may freely choose the communication channels.
No telephone customer service or unique email address is provided; contact is via the online contact form.
By this, the operator fully meets the relevant legal requirements—especially Article 5(1)(c) of Directive 2000/31/EC (direct electronic accessibility) and Article 21 of Directive 2011/83/EU (telephone contact fees).

A pop-up “chat” window may occasionally appear on the user interface for quick contact; its absence cannot be challenged, as it is a supplemental, informational channel for new visitors, provided only occasionally.

After ordering, the customer must wait for fulfillment (generally 1–8 minutes) and cannot submit a support ticket about the same order in the meantime (e.g., "I haven’t received my order").
Incoming orders are added to a processing queue, so modifications or cancellations during processing cannot be requested until the order is processed.

Modification requests may be submitted one minute after fulfillment (when SMS/email is sent), in accordance with Comfortia (4.1).

6.3 Unfair Pressure

Refund requests or complaints are only considered valid and lawful if submitted in a civil manner and in compliance with applicable law.

Any claim based on disproportionate pressure, threats, or damage to the operator’s reputation is not regarded as legitimate.
The operator is entitled to reject such complaints without substantive examination and, if necessary, to take legal action to eliminate the improper pressure or protect its own legitimate interests.

Applicable laws: Directive 2005/29/EC on unfair commercial practices, Articles 8–9 and Annex I point 24 (prohibition of aggressive commercial practices).
* Note: The principles for traders in this point are analogously applicable to consumers as well.

6.4 Bank Chargeback Procedure

The customer must first contact the operator’s support to resolve any dispute, complaint, or problem, and should primarily seek resolution via direct communication or official alternative dispute resolution bodies, in accordance with Directive 2013/11/EU (ADR for consumers).

Initiating a bank chargeback/dispute at the card issuer without prior notification to the operator may be considered a breach of contractual obligations and good faith, especially if the service was delivered in accordance with the GTC and used by the customer (abusive chargeback).

The operator is entitled to document and defend against unwarranted or abusive chargeback claims before the payment service provider, and may exclude the customer from future services. In serious or repeated cases, the operator may claim compensation for any economic or reputational damage caused, especially if the chargeback leads to contractual restrictions, suspension, or termination by the payment provider. Such cases are managed and reviewed under the relevant laws.

Applicable laws: Article 6(1)-(2) of Directive 2005/29/EC (prohibition of misleading commercial practices), relevant clauses of Directive 2013/11/EU (ADR), and Section 6:142 of Act V of 2013 (Civil Code) (liability for damages caused by breach of contract)

7.1 Operator’s Liability

The operator is not liable for damages resulting from incorrectly or inaccurately provided data (e.g., mistyped license plate, wrong vehicle category, etc.) by the customer, nor if the customer did not await or check the confirmations.
The operator is also not liable for notification delivery errors if caused by incorrect contact details (e.g., mistyped email or phone), provided the system reported the delivery as successful.
If an ordered vehicle registration cannot be processed for objective reasons, the operator's sole liability is to refund the paid amount to the original payment method used by the customer.

The operator undertakes to record orders accurately in the official registers based on the submitted data and within the countdown time, and to send detailed confirmations to the customer. Any technical errors or anomalies occurring on the operator’s side will be investigated without unreasonable delay, and if necessary, repaired, retried, or appropriately refunded.

The operator must perform data processing in full compliance with data protection legislation, particularly the GDPR, maintaining appropriate technical and organizational measures.

7.2 Miscellaneous Provisions

If any provision of this document is found invalid, unlawful, or unenforceable, it does not affect the validity, legality, or enforceability of the remainder of the GTC. In such cases, the provision should be replaced or interpreted according to the closest intent of the parties and the relevant legislation.

Non-exercise of any right by the operator does not constitute a waiver. Any waiver is only valid if expressly stated in writing.
Non-enforcement of a contractual term on a particular occasion does not mean it will be waived in the future.

Use of the platform and placing an order presuppose that the customer has knowledge of and accepts the possibilities, operation, technical limitations, and risks of online purchases, and that they have experienced no operational errors in the platform, saw and could interpret all presented data, and have read and accepted the explanatory texts in the required checkboxes.

The GTC is available as a multilingual information document, in part via AI translation. In case of discrepancy or legal dispute, the Hungarian version prevails and is binding.

7.3 Applicable Laws

These terms and the associated services are governed by the current laws of the European Union and, for fulfillment within Hungary, Hungarian law. In particular, the following sources are authoritative and form the legal background to the GTC:

  • Directive 2011/83/EU – on consumer rights (under Article 16(a), no right of withdrawal for fully completed services)

  • Directive 2000/31/EC – on electronic commerce (esp. information obligations under Article 5)

  • Directive (EU) 2015/2366 (PSD2) – on payment services (esp. strong customer authentication and secure payments)

  • Directive 2006/112/EC – on the common system of value added tax (the VAT Directive)

  • Regulation (EU) 2016/679 (GDPR) – General Data Protection Regulation (principles and security in personal data processing)

  • Act V of 2013 (Civil Code) – general rules on contracts and liability for damages

  • Directive 2005/29/EC – on unfair commercial practices (prohibition of misleading and aggressive practices)

  • Directive 2013/11/EU (ADR) – on alternative dispute resolution for consumers (conciliation)

  • Government Decree 45/2014 (II.26.) – on detailed rules for consumer-business contracts (implementation of Directive 2011/83/EU in Hungary)

  • Regulation (EU) 2022/2065 (DSA) – the Digital Services Act, to which the operator adapts its operations as an information society service provider, though the platform is not considered an intermediary online platform under the DSA.

  • Enforcement, complaints: The customer may contact the operator’s customer service with complaints (see 6.2). If the consumer dispute is not resolved through communication, the customer may approach a conciliation body (ADR) or seek judicial remedy. The online dispute resolution platform (ODR) of the European Commission is also available (access: https://ec.europa.eu/consumers/odr).

Updated: 2026.03.01.